This can be done in the "Settings" section of the app. Unused Outlets: Plug any unused outlets (outlet cap [A] not included). How does the U by Moen shower controller mount to the wall? The valve is designed to work with one controller. What can be done to correct this? The GFCI is an Earth Leakage Breaker that detects faults to ground. Does the unit use a lot of electricity? Do not use plumber's grade faucet grease, silicon sprays or any lubricant that may contain petroleum. That control box is intended to be mounted to the bottom of the faucet body or a cabinet wall if there is not enough clearance. Note: If the system is left in the paused state, it will automatically shut off after five minutes. Connect the pivot rod to the lift rod strap using the spring clip that should be on the pivot rod. "III" = High Fragrance Flo offers an optional FloProtect subscription that provides additional features along with an insurance deductible guarantee reimbursing users up to $2,500 for their homeowners insurance deductible in the unlikely event that a Flo by Moen smart water valve fails to protect the home from catastrophic water damage (see details). The valve then automatically adjusts the mix of hot and cold water using a thermistor and digital control system to precisely achieve and maintain the desired temperature even with changing inlet water temperatures and pressures. For one-handle faucets with a 1225 cartridge, simply remove the cartridge and lubricate it both inside and out with a silicone-based grease (Moen part number 99915). Hot water may not be supplied to the valve, a balancing spool may be stuck or the temperature may be calibrated not to allow full hot water (up to 120 degrees Fahrenheit). No. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories and bath safety products for residential and commercial applications each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Secure with screws and check that the bracket is level. Then, hold the end of the hose in the sink and turn on the water. No. An outlet icon on the controller can be changed to a tub spout if the app has be downloaded onto your phone and the controller is connected to the cloud/internet. There is also an AC service kit # 163712 option available. The controller mounts to the surface of the shower by Can I change the trim on my older Moen roman tub without replacing the valve body? If it was installed upside down, it will need to be reinstalled in the correct orientation. How do I clean the screen filter in the control box? Make sure the data cable (B) has been pulled through the wall with slack and make certain that the data cable doesn’t fall behind the wall. Are there specific drainage requirements? Proper U by Moen shower operation requires the following: Note: the valve will not allow the user to exceed 120°F. Yes, all of the remote functionality and preset creation ability is available through the Moen app, but you will not be able to use voice commands unless you have a voice assistant. Flo by Moen is currently designed to operate solely under the 2.4GHz frequency range for wireless connectivity. There can only be one account associated with each controller for security reasons. Moen kit 177565 will be need. How many smart phones can be connected to the controller? The max flow rate of the S3102 two-outlet valve is 9 gpm at 45 psi. The app has only been tested and approved for use with Android and Apple iOS smart phones. Also, the correct cartridge will need to be identified and replaced. To disable Ready Sensor only: Open handle, hold hand above wave sensor for 5 seconds. If your model does not have a white mark, then install the weight anywhere between 4" to 8" up from the start of the loop curvature. Yes, the CC connections on U by Moen shower valve outlets and inlets can be connected to Pex, copper or CPVC with standard plumbing adaptors. Find the Outlet: Locate electrical outlet above the valve. Then secure each support with wood screws (not provided). This can be identified as a blue dial on the valve labeled "Max Temp Adjustment" This can be rotated clockwise to increase the maximum temperature (counter-clockwise will decrease the temperature). If there are multiple elbows, they will need to be eliminated. Flow volume is limited by the shower devices plumbed to the valve outlets. You can choose to have a timer display on the U by Moen shower controller to help manage your time in the shower. Once all the timer settings are finalized. downloaded onto your phone and the controller is connected to the cloud/internet. For models using a handle connector, a metal washer may be missing or the connector could be broken. Firmware 2.0.0 or greater is required for Alexa. If there is a sticker on the box that states, "Works with Apple HomeKit", it will be compatible with Apple HomeKit. The U by Moen shower controller can be installed within 30 feet of the valve (a 30-foot cable is included with the system). Will using INLY products make the bath or shower slippery? The U by Moen shower does not measure/display water usage. electronics. For an optimal aromatherapy experience, use one INLY capsule per shower. The Alexa device can be anywhere in your home where you would like to control your shower. 5-Year warranty against electronic operation defects to the original consumer purchaser. To enable the Ready Sensor, repeat the same process. Do I need to have an Amazon Echo product in the bathroom to control the shower? I now only get hot or cold water but not both. Selecting Optional Water Savings Mode: Read the explanation about Water Savings Mode and select “Next.” If you want or are required to engage Water Savings Mode, select “Yes.” If not interested or required, select “No” to disable this mode. If this does not resolve the issue, and if the unit also has a side spray, check the pressure from the side spray. No, the U by Moen shower valve is actually designed so the water is isolated from the electronics. What is the combined flow rate of the Nebia by Moen rainshower and handshower? Simply drag and drop the icons to best represent the outlet functions in your shower. Remove the tub spout and inspect for any obstructions that may restrict the water from the spout. If the faucet uses a handle mechanism, inspect the parts. Place the drain plug in the full open position, then loosen the lift rod strap screw and adjust the lift rod height so that the knob on top of the lift rod clears the faucet. Tone from the controller. No, the valve is actually designed so that the water is isolated from the Will Nebia by Moen really get the shampoo and conditioner out of my hair? Yes, it is necessary to plug the valve into an 110v AC supply on a GFCI Circuit. Reason: The requested temperature is higher than the "Maximum Temperature Setting" within the U by Moen app for that shower. Ruckus: Zoneflex R500 Rinse off any debris that may be on these screens and reinstall. Open the U by Moen app. Are there any layout considerations I need to be aware of before the controller is installed? Do I have to be a Flo customer to sign up for FloProtect? Why don't I see my wireless network when I attempt to connect to the U by Moen app? Flo by Moen Smart Water Shutoff is not, however, intended to be submerged in water. If the side spray does not shut off completely, it would also need to be replaced. the shower will continue uninterrupted. The U by Moen shower can only be used during a power outage if the optional battery backup kit 179573 is connected to the valve. Third, it is essential to identify the model of your faucet. This issue should be resolved by replacing the o-ring(s) inside of the spout, as well as the cartridge. Can I replace a two-handle lavatory faucet with a single-handle model? Flo by Moenâs proprietary technology can detect leaks, some as small as a drop per minute, anywhere in the water supply system. Please note, It is possible to have either a threaded connection (identified by a metal nut at the end of the hose) or our Hydrolock connection (a black piece with a white clip at the end of the hose) on the side sprayer hose. Will it take me long to install a faucet? To date, the TRENDnet TEW-691GB is the only router that has reported issues. TP-Link: TL-WR1043ND; AC1750v2 What if I'm having trouble pairing U by Moen to my devices? All current is properly isolated and sealed (through the controller) and the The next available option is to choose the proper time zone. Mounting Bracket: Finished wall should have a 1” hole for the data cable. To start the shower using one of the “APP ONLY” presets, swipe up from anywhere on the “Shower” tab screen to make the “APP ONLY” presets visible. Some cosmetic work may be required to the wall where the controller was mounted to cover the iO controller mounting holes that may be exposed after the U by Moen shower controller is installed. How do Flo by Moen customers sign up for FloProtect? For Posi-Temp shower faucets, the 1222 cartridge would need to be replaced. Any Alexa enabled device is compatible with U by Moen. Additional device help and support can be found at www.amazon.com. Is U by Moen compatible with Apple HomeKit? Can the U by Moen shower be used in locations where local codes require only a single outlet active? The U by Moen shower is in Ambient Mode when not being used. Will my skin be scented after an INLY shower? Using the app, the “Settings” tab allows users to update certain system-wide settings unrelated to other personalized presets. for pump/motor and heaters. these pipes – seals on the outside diameter. The hose weight is out of position, the docking collar is broken or the hose has yet to be calibrated. a mounting bracket. This battery backup will allow approximately two showers per day for three days with no WiFi. Moen Troubleshooting Guide Getting the books moen troubleshooting guide now is not type of inspiring means. Use a tubing cutter to make straight, smooth cuts in plastic and copper tubing. Can I replace a two-handle kitchen faucet with a single-handle model? above. Any additional smart phones must login under the email and password associated with a U by Moen account. Read our FAQ page for information regarding your Moen product, installation & repair considerations, maintenance questions, innovations and more. No. The docked handshower also provides additional warmth. What are the benefits of a cloud-based system? Although it is not considered 14 and 68. Can I use my existing drain assembly when installing a new faucet? View & download of more than 3259 Moen PDF user manuals, service manuals, operating guides. If the spool does not move freely, then the 1423 balancing spool will need replaced. Once youâve updated the software, it will be ready to use with your Alexa-enabled devices. A red outline of the battery indicator indicates the batteries need to be changed. Insert plug into port underneath shower valve. There can only be one account associated with each controller for security reasons. If any transitional fittings that might restrict the water flow were used, they will need to be removed. Mounting Bracket Installation Prep: Drill both marked holes using a 3/16” drill bit. Outlet Caps: Remove and discard outlet protective caps (B) from top of shower valve. Will the valve fit under my standard sink cabinet? Controller? U by Moen leverages DHCP addressing, and is a requirement for connectivity. What number is this? The U by Moen shower valve will allow temperatures between 60 and 120 degrees. What is the maximum hot water temperature? Read questions other Moen customers have asked and find the answers. How to Troubleshoot a Moen Traditional Shower Faucet. Open the U by Moen app. The controller is not a touch screen. Stay tuned! shower in on. However, the system can be controlled using Android and Apple iOS smart phones, The flow can be adjusted at any point in time by opening the handle and adjusting it to suit your needs. â¢ U by Moen shower is a WiFi/cloud-based digital shower system that offers mobile connectivity â¢ To create a personalized showering experience, U features three ways to control your shower: voice, phone and controller â¢ With voice activation, you can activate your shower with the sound of your voice through Amazon Alexa and Google Assistant. Will the digital valves work with existing showerheads, hand showers and body sprays? If you've already downloaded the U by Moen App onto your smartphone, and provided automatic approval of updates, the App will push the update with Amazon Alexa automatically to your device. Is it safe to have electronics under my kitchen sink? How do I get the latest controller features? Is U by Moen compatible with Apple HomeKit? Instructions on calibration can be obtained via the ExactTemp Service Manual in our. Leaks are often caused by a scratched o-ring or grommet on the cartridge. I just purchased a new faucet and my existing supply lines will not fit on your faucet. Water damage in homes is a leading cause of preventable homeownerâs insurance claims every year, more likely than theft and fire damage combined. The 2.4GHz band provides longer range compared the 5GHz. Read questions other Moen customers have asked and find the answers. Use a hacksaw for cutting steel or plastic pipe. The blue LED light indicates that you are in electronics mode. Residential electrical component systems: five-year limited warranty, Residential mechanical fixtures and finishes: limited lifetime warranty, Commercial electrical component systems: one-year limited warranty, Commercial mechanical fixtures and finishes: five-year limited warranty. Within the “Timer Edit” screen, turn on the timer by sliding the ball from left to right. Any Alexa enabled device is compatible with U by Moen. Yes, the controller meets iPX5 water proof requirements and is completely sealed. Risk of Damage to Product: The power supply and valve must not be installed where the ambient temperature can exceed 104 degrees or where freezing can occur. How do I disable or re-enable the sensors? From the smartphone app home screen, select the “Presets” tab. Pull the handle forward for cold and backward for hot. The aromatherapy handshower is equipped with a filter screen in the base of the device handle to protect against debris getting into the shower and causing blockage. I already have one phone synced to the controller. If the pressure is good from the hose, reinstall the screen and wand. To ensure you have the latest version of the U by Moen app, open the Apple App Store or Google Play Store and search for the U by Moen App. Â½â on both the two outlet (S3102) and four outlet (S3104) valves. This can also be seen in the troubleshooting guide. In these cases, we recommend using a repeater/extender to boost the signal range. If the side spray has good pressure, then try activating the trigger on the side spray several times to see if pressure returns to the spout. Verify that both shut off valves are in the open position. The factory default is for the shower to continue running when the timer reaches zero. Can I install the U by Moen valve in an attic? Call +852 2506 0670 or visit the customer support page here. If it cannot be freed of any obstructions, then replace the tub spout. There should only be one elbow from the tub port of the valve to the tub spout. The controller sends the desired temperature to the valve. Make sure you are using one of the following phrases to start your preset: "Alexa, ask Moen (pronounced 'Moe-en') to start preset (. Prep Valve: Shutoffs are required for installation and/or servicing of shower valve. Connections: Make plumbing connections to inlets and outlets as determined. It is essential to identify the model of the faucet in order to obtain the proper Moen service kit with the correct spout o-rings for your model; and different models utilize different sizes of o-rings. Additional device help and support can be found at www.amazon.com, ¾” on the four outlet vertical spa (S3104), Residential electrical component systems: five-year limited warranty, Residential mechanical fixtures and finishes: limited lifetime warranty, Commercial electrical component systems: one-year limited warranty, Commercial mechanical fixtures and finishes: five-year limited warranty. If it does not turn on, please see ioDigital valve will not turn on. How many presets can you have for two outlet and four outlet SKUs? Installation is complete. Mount Valve: Mount shower valve (F) to both wood supports as shown. Yes. What happens when a power outage occurs while shower is ON? Reason: The requested temperature is higher than the "Maximum Temperature Setting" within the U by Moen app for that shower. I bought a new generation of MotionSense faucet, can I use my old Moen AC adapter? Does Flo by Moen Smart Water Shutoff integrate with other smart home systems? When the valve detects a power outage, the shower will safely turn off. Some cosmetic work may be required to the wall where the controller was mounted to cover the iO controller mounting holes that may be exposed after the U by Moen shower controller is installed. Ensure that AC power adapter is within 5 ft. (152 cm) of the shower valve (F) and has continuous power. We cannot comment on specific upcoming features, but we are always looking at the market to determine When do I need to use thread seal tape, pipe dope or plumber's putty? How many presets can you have for two outlet and four outlet SKUs? You can also turn the shower off with Alexa. Does the U by Moen shower measure/display water usage during or after a shower? Download Ebook Moen Troubleshooting Guide âINSTALLâ icon to download the app. There are no special cleaning instructions for this product. The two hoses coming from the base of the control box are permanently attached. When the optional Battery Backup in service kit 179573 is installed, a white battery indicator in the upper right hand corner of the Is an access panel required for the U by Moen shower valve? What is the warranty on the U by Moen shower valve and controller? Note: If there is no longer any access into the wall, then a volume control valve (Moen part number 91888) can be installed between the shower arm and the showerhead. The max flow rate of the S3102 two 2-outlet valve is 9 gpm at 45 psi. Verify the top of the handle rotates all the way to a 9 o'clock position. We cannot comment on specific upcoming features, but we are always looking at the market to determine what features make sense for our customers. You can also turn on the shower using the controller by simply pushing preset 1 or 2. These units must be installed with a volume control valve in addition to the thermostatic valve. Alexa is responding with an error message. It will come on for two seconds whenever electronics mode is activated. The Moen vertical spa features four spray outlets and a maximum flow rate of approximately 17 gpm at 45 psi flowing. This is caused by either a restriction in the system or an installation issue. To manually pause the shower, press each outlet button individually until all outlets are off. Insurance companies are getting behind the FloProtect Plan. Make sure both shut-off valves are fully turned on. In certain conditions, some magnets may interfere with the operation of pacemakers or other implantable medical devices. What is the maximum hot water temperature? Cancel anytime. What makes ExactTempÂ® better than the competitors' thermostatic valves? Nebia by Moen also includes a built-in multi-layer filter at the inlet designed to catch sediment and solid buildups. 2. Clicking on the current WiFi network will permit the selection of a different network if necessary. How does Nebia by Moen handle hard water (or lime scale)? If there is corrosion on the valve body of the interior of the spout receptor, the faucet will need to be replaced. Turn off the water supply lines and remove the filter plug from the bottom of the control box using a flat-bladed screwdriver. Can I use one of the outlets to fill my tub? Then click the âGETâ icon and press the âINSTALLâ icon to download the app. If there is still low pressure after reinstalling the wand, then the wand would need to be replaced. If this does not resolve the issue (or if your faucet does not have a side sprayer), the cartridge would need to be replaced and the valve body would need to be flushed and cleaned. Note: If the mounting nut underneath the sink is overly tightened to the mounting bracket, this could cause the spout to be difficult to rotate. Troubleshooting: Water comes out of the showerhead when the tub spout is being used, Troubleshooting: No water from tub/shower units, Troubleshooting: No WARM water (no mixture of hot and cold) on tub shower units, Troubleshooting: No COLD (just hot) or No HOT (just cold) water on tub shower units, Troubleshooting: Water temperature is not HOT enough on tub shower units, Troubleshooting: Low flow from side spray / Water still comes from spout with side spray activated, Troubleshooting: Pulldown wand "falls" out of spout, Troubleshooting: Pullout or pulldown wand will not divert between "stream" and "spray" modes, Troubleshooting: Kitchen faucet leaks between the spout and the handle, Troubleshooting: Kitchen faucet leaks at the bottom of the spout, Troubleshooting: Side spray leaks when faucet is turned on, Troubleshooting: Pop-up drain assembly not closing or opening properly, Troubleshooting: Handle will not stay in the on position (one-handle faucets), Troubleshooting: Spout is difficult to rotate, Troubleshooting: Low water flow from spout â BOTH hot and cold water on sink faucets, Troubleshooting: Low water flow from spout â ONLY hot or cold water on sink faucets, Troubleshooting: Handle is difficult to operate, Troubleshooting: Fixture leaks from the end of the spout. Can I add aromatherapy to an existing Moen shower? This washer must be transferred to the stem of the new cartridge. If your Wi-Fi is working for other products, restart your Moen app and try again.â Did your device get disconnected? If the hot is going to the cold side and the cold is going to the hot side, the lines will need to be reversed. Is there an adjustment that I can make to my faucet to increase the flow of the water? How will I know when the batteries need to be changed? No. It may also turn on if the sensor picks up an unintentional reflection. All three ports are located on the underside of the valve between the inlets. Wrap thread seal tape clockwise around threaded joints to ensure a tight seal. Examples of stopping the shower using Alexa: Why do I have to use the command phrase "Alexa ask Moen" to start my shower? Once all fields are filled in properly, the “Next” button will be enabled. The standard operation mode for the valve and controller is AC. The vertical spa system works with plumbing and drainage that are common to most households. Use a flat head screwdriver to unscrew this counter-clockwise until you reach a stop, this will ensure it is opened all of the way (screwing clockwise until a stop is reached will turn the water off). Click. Not at this time. It's simple to download the U by Moen app to an iOS or Android mobile device from either the Apple App Store or the Google Play Store. What size basket strainers do I need for my new sink? Use common words like "Morning", "Workout", "Weekend", "Work" or "Kids" over more unique words or proper names. The U by Moen shower controller is connected to the valve via a data cable. What smart home systems is U by Moen compatible with? I've already purchased a U by Moen shower, do I need a new controller to integrate voice automation with Amazon Alexa? Are there any special router requirements? Does Flo by Moen work on both 2.4GHz and 5GHz wireless networks? When no capsule is inserted the shower will function as usual. Be sure the valve is mounted with the proper orientation. However, the max flow rate of the S3104 four-outlet valve is 14 gpm at 45 psi. ", Alexa response: "Hmm, I couldn't find a preset by that name, try again. Actiontec: Q2000 However, the time is only displayed after the controller is connected to Wi-Fi. Are there specific drainage requirements? Once all the timer settings are finalized, push the “Done” button to preserve these settings and move back to the “Preset Edit” screen. Do not use plumber's grade faucet grease, silicon sprays or any lubricant that may contain petroleum. Measure the distance between the tub spout and the valve. Though itâs possible some water damage may occur, the Flo by Moen system helps detect a leak before more serious damage occurs. What if Flo by Moen doesnât detect a leak? Why is this? Does Flo by Moen need to be professionally installed? is this normal? 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